Reply To: My summer of Hilton resorts in Turkey

[blenz101]

I’m really surprised at the reaction from readers here. To me I think the OP sounds like the ass and his expectations and sense of entitlement were the issue.

It’s a DT in a relatively poor country. From going in and ‘waving at staff’ to get his bags, shouting at the service staff in the restaurant to the point where security were called, demanding off menu meals and stalking the management teams profiles online he comes across at the problem. And the fact this isn’t a one off speaks volumes.

The hotel gets no right of reply here but let’s try to remember the customer isn’t always right.

I hope Hilton have a way of flagging troublesome guests and the next hotel gets the heads so security are aware in advance and can ensure their staff don’t suffer and have cause to complain to their managers daily.