Reply To: BA cancelled my companion flights after voucher expiry and refused to compensate

[SueWang]

Thank you very much guys for your messages!
No I didn’t accept BA’s refund offer, but they said something like – if I couldn’t find an equivalent flight in the same reward zone, I’d lose the companion voucher anyway… And there is no flight to China at all.
What’s worrying is that the booking isn’t shown in my BA account anymore. Even I typed in the booking reference, it says “Error
Sorry, we are unable to find your booking…”
I tried to call BA again, but haven’t managed to talk to a real person yet 🙁