Reply To: Virgin Atlantic charging annual fee well before renewal

[davefl]

Resolved the voucher award issue, this may help someone.

VS Twitter – no longer exists, wont answer queries, just a bot that sends you to useless web pages – Shame, VS twitter used to be amazingly helpful.
Virgin Money – Vouchers nothing to do with us, please call VS on 0344 412 2414. (option 4, then 2, then hold for an operator).

After an hour a guy with a very strong accent who sounds like he’s talking from inside a bucket answers and confirms there is a voucher ob my account and it was awarded 22/8.

I can’t see that zero entry on either Virgin Red app or on the VS website, so be aware that poeple aren’t being notified and they’re even more invisible than they used to be.