Reply To: British Airways Prepaid Mastercard bonus

[Philondon]

I just got the extra 1500 points. Did the webchat to close the account. They ask for a lot of personal information to verify…. a bit too many questions in my opinion (name, 1st line of address, postcode, date of birth, email address). I asked if they will confirm it’s closed by email or letter and they said they don’t do that. Hmmm!!!! So I did a screen shot of the last few lines of the webchat. There is a box that says “email webchat” but there is no “SEND” button.