Reply To: The HSBC Premier Mastercards thread

[polly]

Bonus (or not) update
And so the discussions, polite thus far, have begun again. They removed my bonus end of year points in the October 3rd swoop. Just because mine had been awarded around the time the JDB mystery bonus was being granted! 3 months late by then. Anyway, was told l got my end of year bonus “in error” whatever that means. The manager `Liz involved spent quite a few hours sorting it all for me. She’s not best pleased. So it’s her against the new loyalty platform fighting it out. They furious, as they literally cannot re apply points any more.

She’s utterly embarrassed at the way this new lot are behaving. They even named my bonus incorrectly, and claimed l had only spent 1/12th of what actually spent, in real terms shall l emphasise. Putting aside our friends the seagulls, for now, and that’s ended anyway.

Had sent a reminder message on the internal site, asking for them to be added back to my ac. Only for some upstart to reply as above. To add to the indignity, he offered me a whole £25 as compensation for the removal of my justly earned 40k points. Worth £200 plus at least, if l was to buy them back as avios. That really made me see RED. So the saga continues. Have also missed out on the BA 25% uplift bonus on them too….

If they want to credit me the amount it would cost to buy 25k avios, will accept that solution. This has been going on since June.