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The HSBC Premier Mastercards thread

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  • Guernsey Globetrotter

    The place to discuss the fee-free HSBC Premier Mastercard and the annual-fee bearing HSBC Premier World Elite Mastercard – some of the best non-Amex points earning cards in the UK!

    Review: the HSBC Premier Mastercard credit card

    Review: the HSBC Premier World Elite Mastercard credit card


    GO!

    • This topic was modified 1 week, 1 day ago by Rob Burgess.
    Martin

    I have one for a few years. I wonder if there’s any pattern in HSBC offers of bonus on points transfers to Avios?

    nw8727

    Have many people had issues downgrading from World Elite to the free card? When I spoke to HSBC the other day it seemed like a real mess to try and do this!

    Youllnever

    I have one for a few years. I wonder if there’s any pattern in HSBC offers of bonus on points transfers to Avios?

    They ran the bonus point transfer offer during August of 2021, 2019 and 2018 if that’s what you meant?

    Guernsey Globetrotter

    It may be easier to just cancel and then complete a separate application for the new card, such is the general incompetence of HSBC administration!
    * This is a reply to NW8727 above…

    • This reply was modified 52 years, 1 month ago by .
    Guernsey Globetrotter

    PS You can earn the World Elite card sign-up bonus again after a six month gap, much better than the 24 months that Amex impose. That could make the annual fee more palatable and the gaps can be filled with the free card…

    Youllnever

    PS You can earn the World Elite card sign-up bonus again after a six month gap, much better than the 24 months that Amex impose. That could make the annual fee more palatable and the gaps can be filled with the free card…

    What about the hassle of actually upgrading/downgrading the card? Last I heard it involved mailing the application forms back and forth?

    BuildBackBetter

    When upgrading or applying for the paid version, will there be a review of premier status?

    memesweeper

    When upgrading or applying for the paid version, will there be a review of premier status?

    Not in my experience, no. And I happened to notice recently my qualifying insurance product had been cancelled about four years ago by Player 2, and I still have a Premier Account! Need to get something lined up to replace it…

    memesweeper

    It may be easier to just cancel and then complete a separate application for the new card, such is the general incompetence of HSBC administration!

    Perhaps, but if you can make upgrade/downgrade work properly, you keep your points balance neatly in one place. If you were to close/reopen, you’d probably have to spend the balance.

    rum

    Taking out a new card account with HSBC will undoubtedly result in a full credit check with them, so choose this option wisely if that will be an issue for you.

    If they do make a mess of upgrade/downgrade, I suggest raising a complaint with them using the secure message feature online. You’re bound to get something back as a result of their fairly regular c**k-ups!

    YH

    Reaching the end of my 2 years with the Premier World Elite card – want to downgrade to the Premier World card.

    Do I need to call or is there a way to do this online? And does anyone know if they re-issue and post a new card or can I keep my existing card and card number?

    Thanks

    Benilyn

    Must call to do upgrade (assume same for downgrade). Likely trigger a credit check.

    Zana

    Reaching the end of my 2 years with the Premier World Elite card – want to downgrade to the Premier World card.

    Do I need to call or is there a way to do this online? And does anyone know if they re-issue and post a new card or can I keep my existing card and card number?

    Thanks

    Even more complicated, I’m afraid. When I downgraded 18 months ago, I called and was told that HSBC will send out a physical form (for the new free Premier card) for me to fill out, sign and return. Downgrading in HSBC terms constitute a cancellation of the paid card and “new application” for the free card.

    The first form never arrived. I had to call again, three weeks later, to ask for a second form. Then had to drop off the second form at a branch because I couldn’t risk all the hassle again for the form to get lost in HSBC’s post processing queue. And then the first form arrived. I then got the free card two weeks later. And then had to call to get the paid card’s NEW annual fee to be refunded, because it took so long for the downgrade process, that my renewal date has passed.

    If your renewal date is coming up, I suggest that you call ASAP and flag that renewal date to whoever you speak to. That way, at least there’s a record that you asked to downgrade before the renewal date.

    BuildBackBetter

    Thanks Zana, did they let you keep the points from the paid card after downgrading?

    Zana

    Thanks Zana, did they let you keep the points from the paid card after downgrading?

    Yes, no issues with that. In fact, the transfer of points into the new free card was the simplest part! It seems that HSBC systems recognise it as the “same pot” and just transferred it across without you having to ask!

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