Reply To: Creation Financial Services bashing

[stevenhp1987]

I made a FOI to FOS. They responded today to some of my questions (not all).

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The information provided includes data about both Creation Consumer Finance Limited and
Creation Financial Services Limited. This is because there are a number of trading names for
Creation. So, in order to answer your request, I’ve provided the data relating to complaints
regarding credit card accounts for all trading names for Creation.

Between 1 October 2021 and 27 September 2022 there have been a total of 369 complaints
investigated by our Service against Creation relating to credit cards. This number includes cases
which were reviewed on the merits of the complaint, as well as those reviewed to confirm whether
the complaint fell within the jurisdiction of the Service.

Of the 369 complaints reviewed, there were 88 upheld in favour of the consumer. This number
includes complaints resolved by an investigator, and those resolved with a final decision being
issued by an Ombudsman.

On average, the time taken for a complaint to reach an initial resolution from the time an
investigation begins was 206 days. This is the average time taken between 1 October 2021 and
27 September 2022.