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Forums Frequent flyer programs British Airways Executive Club Qatar Airways refuse to rebook cancelled flight Reply To: Qatar Airways refuse to rebook cancelled flight

memesweeper 1,275 posts

@hypercrypt even if it’s June I wouldn’t waste any time on getting a letter into BA legal requesting they rebook you on X and Y flights for the return (where X and Y fit your needs). If there’s more than one combo which works with a oneworld airline(s) offer them all. Give them two weeks to reply.

Follow that with a letter before action seeking the cost of the return flights (which could be just the leg from Doha). The return flight should be a refundable flight with any carrier that suits you (doesn’t need to be fully flex). Be ready to actually buy this flight(s) and seek redress through the courts.

I don’t think the BA T&Cs for Avios with partners allows BA to cancel the entirety of the itinerary if it becomes impossible to make connections.

261 protection may not apply in your case but contract law does. The application and interpretation of BAs T&Cs needs to be reasonable.

Lady London may be along shortly with better advice. But if I were you I’d draft that letter now. BA can be incredibly slow even when they are willing to help.

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