Reply To: Qatar Airways refuse to rebook cancelled flight

[SamG]

When did the change happen? An impossible connection would usually get picked up by a robot and rebooked automatically at some point

https://www.britishairways.com/en-gb/traveltrade/bookings-policies/policies/standard-customer-guidelines#cancellations – curiously Cebu is not on the list of Joint business routes that BA policy does allow a rebooking into the lowest available (fare) class – i.e. to use revenue buckets. But I’m not sure if that is just an omission as Cebu was quite recently restarted IIRC. If it’s correct then that leaves you/BA following the “prime other carrier” policy which only allows BA to book into the same fare class – i.e. they need Avios seats available.

So firstly check again on CEB-LON for redemption seats and see if there is anything that works for you, even if it’s on a different carrier.

If not then their obvious option would be to book you onto the next BA service DOH-LON. If you’ve got any flexiblity you could check to see if there is any CEB-DOH redemption availablily that would better match up to that. Otherwise you’d be left with a long layover. As it’s a non-EU carrier who has caused the misconnect I don’t think BA would be on the hook for a hotel during the wait

BA could also request QR open seats on your preferred QR flight via the oneworld liason desk, though from what I know QR doesn’t usually do this but since you’ve got an impossible connection due to their changes they may

What I would say though is there are often reports of BA using cash availability to rebook QR flights even when it isn’t correct per their policy. So I’d try calling again and I’d also have a go at sending letters as the others are saying