Reply To: Upgrade voucher – when does it appear in account?

[PaulAllen]

@JDB have you got your upgrade voucher yet? If they sort out this issue promptly and fairly, I’ll agree with you, until then, the jury is out! If something like this is delayed due to a bank issue, you shouldn’t have to chase by chat / phone / social media / letters to get an acknowledgement and timescale for resolution – it should be proactive. There is a reason why Barclays consistently top the charts of most complaints upheld by the ombudsman (by a reasonable margin I should add)