Reply To: Flight delayed and moved to flight on lower class

[Lady London]

Dougzz99 : “In my experience BA have chosen to operate via as complete as possible disconnect from the customer. Call centres largely uncontactable. They try to use IT but that is very very poor. When there is disruption it’s not like call centre staff are replacing airport staff, it’s abandon passengers and those savvy enough to know sort themselves out”

@Dougzz99 you are my hero. You’ve just summed up what BA has evolved to become – and I think largely deliberately.

It’s called “making the pips squeak”. Squeezing everything out, as a strategy. It’s almost as if they’ve been bought out by private equity.