Reply To: Creation Financial Services bashing

[jj]

@Lady-London, you are completely right when you say, “Creation would be offering nothing unless the FOS had told them they were fair and square in the wrong.”

Creation will have been in an extensive ongoing dialogue with the FOS over this and will have tried every excuse to sustain the initial position that nothing was due. The FOS will have simply said that all complaints would be be upheld and each complainant would receive a D&I award for their trouble. Creation will therefore see this as the cheaper option.

It’s also very likely that the FOS will have told Creation to treat all non-complainants in the same way under a threat to escalate the matter to the FCA. We shall see.