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Colin MacKinnon 299 posts

Creation response for a detailed statement of what points they owe me and confirmation of the free night.

What clowns! And the FOS expect me to agree to a “full and final” settlement with no details of what that settlement is!

“Thanks for your email dated 19/03/2023 regarding your IHG credit card.

We are currently liaising with the Financial Ombudsman Service regarding remediation of your complaint. Rest assured we do not require you to make contact with us in order for this to move this forward; your case is being reviewed in line with actions agreed with the Ombudsman.
We will be in touch with you in due course, your continued patience is appreciated.

Kind Regards

Joshua Adkins
Customer Resolution Officer
Creation Consumer Finance

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