Reply To: Are we entitled to claim for compensation? Grateful for guidance.

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@timmyg airlines often try to wriggle out of paying compensation hiding behind weather, ATC etc. but the onus is on the airline to prove it, but they won’t generally provide the passenger with evidence (and it’s almost impossible for the passenger to get anything of probative value) but they will ultimately need to provide it to CEDR or in a defence to an MCOL claim. As correctly stated above, the information you have thus far doesn’t really prove anything either way, so if BA denies the claim citing ‘extraordinary circumstances’ but without evidencing it, you should respond to such denial requesting evidence within 14 days which they probably won’t provide. Then go to CEDR not MCOL in case they do ultimately prove their case which would cause you to lose the application fee – £70 for a claim for £520.