Reply To: 2-4-1 cabin downgrade – overbooked flight

[Lady London]

CherylD wrote:

Thank you @JBD, @AJA, @Lady London and @Northern Lass for your very helpful replies. To clarify the offer of compensation was for £200 each not £400. The alternative offer was for a £600 e-voucher expiring 2/4/24 which would have limited value for me as I understand it can’t be used to pay for seat bookings or taxes and our holiday plans and bookings for the next 12 months are more or less already in place.
I will make a claim for reimbursement set out as suggested and let you know how I get on.
Isn’t it disappointing though that when the cost of compensating an Avios ticket holder for a downgrade is so much less than compensating someone with a cash ticket BA are still not prepared to fulfil their obligations under EU/ UK 261 without subjecting their loyal customers, already upset by an unexpected long, uncomfortable flight, to the additional aggravation and stress of a fight to obtain their legal entitlement!

No difference in what the law is that BA should compensate or reimburse under EU261 or UK equivalent – they are just trying it on.

Make their day by telling them that actually after being picked on like this you have no use for any more avios than you would already have from other sources so if they don’t reimburse promptly and if you have to take it any further [by which you mean CEDR or particularly if MCOL, where this works really well, though you don’t have to say those are what you mean], then your claim will be in tbe form of cash at their published rack rate of 1.6p per avios due to you, instead, as well as 75% of the remaining cash paid, for each seat at the rate reimbursable to you for the first seat, which is what you’re entitled to.