Reply To: BA last minute cancellation, not sure on level of claim

[Mick S]

a few snippets from the response.

“and know this experience did not meet our usual standards. I’ve added 50,000 Avios to your Executive Club account, and hope this goes some way towards making up for what happened.” – doesn’t specifically mention the seat but I’m thinking this is probably it.

“As you weren’t able to travel in the First cabin you’d booked, we’ll work out whether you’re due any refund, and will be in touch with you soon about this. We’ll pay the refund back to the account or card you used to buy your ticket. If you’d like to speak to us about the refund, please call 0344 493 0787 with your booking reference handy.” – I’m not exactly sure this if this has been covered in the following two items.

You are entitled to compensation for the cabin downgrade. There are full details about how to use this here.
Value: £700.00
Expires: 15 May 2024

I’ve checked the details of your journey and I’m pleased to advise you’re entitled to compensation for the cancellation of your flight BA0067 on 11 April. The distance of your disrupted journey was over 3,500km and this has been calculated in accordance with UK law. This means you’re entitled to £520.00 in compensation.