Reply To: Creation Financial Services bashing

[NorthernLass]

Ha – I only want what I believe I’m owed! My anniversary was October, so the letters were sent out just before I was due to receive the 2021 free night, and it never posted. I don’t know if the voucher they have now posted in my IHG account is supposed to be that one, or the 2021 – 2022 one (though the card didn’t make it into 2022, of course). It just seems as though they have given out any points accrued during the notice period, plus a free night cert for anyone who spent over £10k. The “revised” offer hasn’t come with any rationale attached, so it’s not clear if they are offering the £96 (which won’t get you a night in a HI these days) in lieu. I did wonder if there’s some IT limitation which allowed them to give out one certificate per cardholder in a short period of time but now isn’t functional.