Reply To: Creation Financial Services bashing

[BA-Flyer]

My latest update from the FOS is below. I rejected the offer from Creation (even though they still transferred points and a free night voucher). I’ve set out my reasons for rejecting the offer, and explained what I believe I am still due.
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As there are a large number of similar complaints about this issue with Creation, we want to ensure we’re being consistent with the outcomes we’re reaching and that no one is being short-changed. Unfortunately, this means that it’ll take a little longer than we’d like to get answers out to consumers like yourself.
I have a meeting scheduled for 7 June 2023 during which your complaint will be assessed. I’m sorry for this delay but we should be able to let you know where you stand following that meeting.