Reply To: Creation Financial Services bashing

[jj]

These FOS cases are hilariously inconsistent. In one published a few days ago, the decision says, “As the account was closed for a legitimate reason before that anniversary, Mr M didn’t
qualify for the voucher, so he isn’t entitled to one.” In the latest batch, that view is entirely contradicted with this sentence, “I’m satisfied that Creation shouldn’t have deprived Mr S of access to the points, voucher and pro-rata refund when initially closing the account.”

So which is right, FOS? Is it fair to withhold a voucher if the account is closed early? Or not?

Anyone have a coin to toss?