Reply To: One Time Passcode on Amex App

[phil-lavin]

aq.1988 wrote:

phil-lavin wrote:

That was it, thanks. I removed all of my trusted devices on Amex website and the “Remember This Device” toggle under Two-Step Verification started working again. Problem solved – thanks

Did you delete the app and re-install? I removed the ‘trusted devices’ from my online account, but when I next logged in on app, it still won’t let me toggle ‘remember this device’.

So wondering if I have to re-install? If so, do you have to re-add all your cards?

Didn’t have to reinstall. Worth a try though. Shouldn’t need to re add cards. Just log in with username and password