Reply To: HND to LHR BA0006 26th Nov 13:15 cancelled

[Lady London]

AJA wrote:

@meta I am not saying BA will agree to pay out. I was suggesting an argument to make to justify what they spent. It is a difficult argument for @carousel to make but having spent the money because of BA’s actions I would not settle for a low offer. That’s the same thing that you’re advising Angela.

I find it odd that BA having cancelled a flight then failing to comply with the regulations also has the temerity suggest a rerouting in a wholly inferior cabin resulting in an argument with the passenger wishing only to fly in the booked cabin and only suggests its own flight two nights later when it could have rerouted them onto JAL (an airline it shares revenue with) in the same cabin the next day. And then it complains that the customer has spent too much money by staying an extra 2 nights in the same hotel they were already staying in.

I agree that it would have been sensible to look for cheaper accommodation but why is that the responsibility of the customer who has been inconvenienced? BA should not abandon its inconvenienced passengers and then argue with them afterwards.

Brilliantly put, @AJA.