Reply To: Unable to fly due to my daughter’s illness

[Ihar]

Claim on your insurance. You can ask BA, but ultimately you would want to be put back in the same situation. And that’s for your insurance. And the problem.

BA could – at their discretion – refund the miles, vouchers, and cash. Anything else is goodwill.

Your insurer – at their discretion – could put you back into a situation as if you hadn’t travelled. Avios and vouchers have a value. But I think it puts you “right”, not to keep what the Avios and vouchers promised. That has gone.