Reply To: What happens when Avios get the tax and fees wrong ….

[gritts]

To close this out (almost), I was promised a refund on the 15th December. It never arrived. I chased on Monday and today I was refunded £10,400 for the 2 tickets. Unfortunately fees and currency fluctuations where not considered so i’m a couple of hundred down. I’ll chase.

The only learning is when booking a ticket with an Avios agent is to ask them to double check their numbers for taxes and fees. There is nothing else you can do but I do not wish to go through this mess again.