Reply To: BA or CX to Hong Kong in Premium Economy

[Whisper2]

I flew CX in PE last March to HKG and back. I will be avoiding CX in the future.
On BA the cabin crew frequently come by with water or sometimes orange to drink. With CX they brought you nothing more to drink after the meal (a bottle of water was provided at the seat on boarding). I had to either use the call button (which I don’t like doing as it feels rather demanding) or go to the galley myself. After a trip the galley myself to get water (which I politely asked for) the crew response was offhand and clearly not wanting to be bothered, I then resorted to using the call button.
We had a meal shortly after departure – and the food was fine, but nothing special. When I woke after 5-6hrs the “menu” had claimed I could get noodles or a snack, but when I asked I was told there was no food left – not even a biscuit. I was over 10 hours into a approx 14hr flight and had not eaten for about 7 hours so I was starting to get a little hungry. With my disbelief at the “no food left” the cabin member said she would go into business class and see if they had anything. She did return with an apple – which was much appreciated as it was all I had to eat in a 12hr period.

The crew also did not collect any rubbish through out the flight, so by the end my seat point was stuffed with empty water bottles to the point I had to put several on the floor. This was the case for everyone, so on landing the rubbish all rolled forward accordingly.

So my experience on CX was poor service and lack of food and water. I will fly BA next time … but the CX lounges are nicer 🙂