Reply To: How to use BA’s compensation claim form

[AL]

If you’re claiming for expenses due to the delay at the source airport (e.g. sustenance), then you’ll want to claim for Delay. If you’re claiming for charges related to the missed connection (e.g. you’re trying to get them to pay additional car parking, or something), then miscon it.

If you think you have a claim under both categories, either add the first as a delay issue and the second as a miscon, or do the whole lot as whichever category the majority is under. If you do the latter, you might have to be prepared to fight (but that’s generally good advice when dealing with BA anyway!).

Miscons can happen without delays – usually ground ops. problems, or daft self-loading cargo (for which airlines should take the Jane Bolton approach when dealing with them).