Reply To: Amex saying you cannot use voucher if you cancel

[ed_fly]

Alex G wrote:

NorthernLass wrote:

Isn’t there something in the Ts and Cs about being “a member of the programme”, i.e. holding an avios-earning card?

Whatever the case, if a BA agent thinks you’re not complying with the Ts and Cs, they won’t process your booking, and have even been known to cancel non-compliant ones. Online bookings get round this because the system can’t tell what kind of Amex you’re using or what name is on it.

And if you make a booking over the phone, BA don’t know what type of Amex you are using, or who it belongs to. For recent telephone bookings, BA have just used the card stored against my account, and I have entered the PIN using my phone keypad.

this is a total red herring. The t&c’s are now clear ‘ All Taxes, Fees and Charges must be paid for using an American Express Card.’ no requirement for payment to be made by a BA card, or indeed an Amex in your name. Just an Amex.

With regard to needing to be a ‘Cardmember’ at time of travel. Personally, I don’t think it’s clear. Especially compared with other terms which are explicit. But I’m not a legal expert (and have no plans to ditch my BAPP).