Reply To: Amex has cancelled all my cards!

[Lady London]

BBbetter wrote:

Cranzle wrote:

From what I’ve read generally about the Amex terminations, it’s very much a spreadsheet exercise. Not profitable, doesn’t fit risk profile, they are trying to get their customer profile to fit something and need to terminate accounts in order to achieve this.

Is that an issue? If I was running a business, I’d avoid customers where I lose money constantly.

Of course Amex has the right to make decisions including if they decide to pursue different aims or use new tools.

However they should execute any decision in a fair and reasonable manner and they failed to do this.

We’ll draw our own conclusioms about how much weight 30 years of loyalty and no issues in that time, counts for in the new algorithm of Amex.