Reply To: Have I been upgraded?

[ukpolak]

Many congratulations!!

I am heading to JFK Friday and got an email yesterday per the below. We have 3 x PE cash tickets and no status (but stacks of Avios and 4 more BA family trips this year)

I got my hopes up but the agent said it was a blanket email to all customers in economy (who would have been entitled to a PE upgrade) so unfortunately we weren’t eligible.

Tbh I did smell a r@t surely they wouldn’t email me just to make up some story about the distribution list being wrong) but I’m flying with a 4 and 6 year-old and none of us have status, so hardly prime candidates for an upgrade.

Nb no such options available online for me to self-serve.

Due to a reduction in capacity following a change of aircraft operating your flight, we’d like to offer you the option of a complimentary cabin upgrade on an alternative flight from Heathrow to New York JFK. You have the option to travel on one of our flights from 29th March to 29th March inclusive. Please note, this offer is subject to availability.

If you would like to change your cabin and travel dates, please contact us.