Reply To: The ‘How to book the return leg with 2-4-1 companion voucher’ thread

[SusieQueue]

@ed_fly I have been lurking on this forum for a few months, in hope of securing flights for a group of 7 people for flights over Easter 2025. Outbound, I was happy to book 7 economy seats but my husband and I had companion vouchers so it needed to be three bookings total 2 x 2 adults with the vouchers, plus a 3rd booking for my 3 teens. I did my research, test called the US number fairly late at night using Skype, paid to credit Skype for calls to Aus if needed. So 1am Sunday, hubby and I both up, I did a test call to ask a couple of questions at midnight – got through easily, all fine. 12.45am, hubby and I both called US number – both got cut off at 12.55 as the call centre closed. Panicking, rang Aus – could not get through. Watched clock tick down to 1am and seemingly no flights appeared. I couldn’t believe we could not see anything across any class as the clock struck 1am. I stayed up til 3.30am hoping something would change, realised I couldn’t see any availability on inbound or outbound flights across the Caribbean for the date just released (outbound would not be weird but inbound all gone? made no sense). Anyway, during all that I phoned the Aus number twice. Got put through an Indian call centre both times, both agents said they can’t help with reward flights and that was that. I obviously chose best options I could through the call tree. So, don’t hold out much hope for Australia, to answer your question! Although others on here have reported positive experiences.
There was some weirdness going on with BA systems yesterday because the flights I had been hunting for at 1am, appeared at some point during the day and when I despondently checked for the billionth time yesterday afternoon, could not believe my eyes. Got what I wanted but also with sinking heart for how this is going to go down when I try and snag 4 x CW and 3 x WT return flights in a fortnight.

FWIW, these are the numbers I am aware of:

1-800-452-1201 – test calls put through to UK staff each time I did test calls but cut off when it mattered. Free on SKype
1-800-2479-297 – I haven’t tried this one but read yesterday (post-crisis) that it has worked for others in the 1am dance
61 – 1300-767 177 – could not dial from my mobile although did work on husbands, 24p per minute on SKype, connected to India commercial team both times who could not help.