Reply To: Cancelled flight, shifting from BA to LCC, what happens to Avios?

[AJA]

@JDB I think you’re wrong.

As per Article 5 Cancellation
1. In case of cancellation of a flight, the passengers concerned shall:
(b) be offered assistance by the operating air carrier in accordance with Article 9(1)(a) and 9(2).

The rest of Article 9 may not apply but they have the right to (a) meals and refreshments in a reasonable relation to the waiting time; and 2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.