Reply To: BA never issued Avios e-ticket

[AJA]

I also think that while OP didn’t check that the ticket was issued and didn’t pay for the return flight in advance there appears not to have been the intention to fly without paying.

Is it the customer’s fault that BA has made ticketing a back-office function such that even at LHR T5, its home and main hub, you have to resort to phoning BA to resolve ticketing issues?

You really should be able to resolve ticketing issues at the airport and having to phone BAEC because its an Avios ticket and it taking two hours but failing to be able to doesn’t sit well with me.

As @memesweeper says the flight shows in the app. BA could amend the design of MMB to make the ticket number clearly visible such that it would be obvious a flight hasn’t been ticketed. I think that on balance most of the fault lies with BA and its awful IT and poor organisational structure.

So while I have misgivings I think on balance OP has a case for IDB compensation.