Reply To: Horrible customer service agent!

[LD27]

comeocome wrote:

@samg Thanks a lot for the tip will try next time! PS will become gold in ~10 days. I wonder if the level of CS quality will drastically improve.. or shouldn’t have my hopes up…

I’m not sure the agents are from the same team. Avios bookings is a separate option to select when you call. I recently rang to make an Avios booking as unable to do it online. After call, I received a follow up email from the person who made the booking signed with his name, Customer Loyalty Agent, Avios Group Limited.