Reply To: Involuntary downgrade calculation help please

[LondonFly]

Yes, the 9000 were recredited to my account and the 9600 were deducted.
I did not pay a fee to change the booking
It was a long haul flight
This was for a party of 6 so it’s all x 6

slidey wrote:

When you ‘added’ 600 points, does your points transaction history show the original 9000 points being re-credited to your account and then 9600 deducted? If so, I’d say 75% of 9600 and 75% of the fees. If you paid $50 to change the booking from econ to prem, I’d be asking for that back too.

BA Flyer IHG Stayer wrote:

The calculation – assuming this is a long haul flight – is 75% of the price paid for the downgraded sector – in this case that is 75% of 9,600 points and the cash element as well but excluding any specifically identified proper taxes and airport fees.

If this was an ex UK leg and APD was charged separately then the difference between the two rates is also refunded

The upgrade fee isn’t included as that is a fee for providing a service – processing the upgrade – and that service was provided.