Reply To: BA just cancelled my flight, l need some advice

[Lady London]

You should be owed refund plus cancellation compensation.

Due to BA’s mechanical failure this is now a “trip in vain” ie the purose of your trip cannot be fulfilled. So you’re fully entitled to choose refund or other option

You should IMV also claim £520 compensation per seat, even 241 seat, even child seat, as an announcenent of mechanical failure and an announced departure delay of 19 hours taking it into the following day, in particular…. well I’d really like to see BA try to claim that’s not a cancellation.

Perfectly reasonable, more than reasonable, to travel the day before a concert and perfectly reasonable to bw able to rely on gettimg there at least the day before as promised fot the whole fan experience.

Good luck and I hope your girls were not too disappointed bu4 I’d have felt exactly the same way as them and you.

Can I suggest you submit short refund and short cancellation claim separately

Thank you to the British Airways pilot and team for keeping everyone safe and for being clear what the problem was.

PS your return will be flushed as not taking the outbound so I’d expect all luggage to be delivered to your home – you could do a PIR at the airport or online to get some sort of tracking?

PPS please let us know what happens on luggage and compo and hope your insurance will cover as much as possible of the rest.