Reply To: Complaint? Broken seat and bad service in CW

[KookyCat28]

UPDATE with resolution from BA:

-I submitted my complaint on 26 Aug.
-I received an auto email on 21 Oct saying ‘we’re really sorry you’re still waiting for a response from us…’
-Finally on 11 Nov I had two calls from a number I didn’t know (I was busy and didn’t answer). Turns out it was BA. They emailed on 12 Nov apologising for my bad experience, passed on the feedback, and gave me 80,000 Avios (which took a few days to appear in my account).

I’m pretty happy with that amount of Avios. This was a 241 companion voucher booking for 2 adults return in CW to JNB in August, and I had paid 137,500 Avios plus £1614 (I don’t think I had enough Avios for the ‘cheapest’ points price). So one way Avios was 68,750 and I got back 80,000. Fine with me!