Reply To: Starling GBP/EUR debit card suspended: where next?

[HughM]

We had a reply from the Ombudsman: “I’m persuaded that Starling have been fair and reasonable … from the information I’ve seen on Starling’s website literature, it’s clear they’re not currently offering a euro account for new customers” (our contention was that it isn’t clear, either from the website or the online help). Starling haven’t offered this account to new customers since January 2024. At the time of application for this account (February), the euro account wasn’t actually being offered by Starling. It wasn’t offered and then taken away – it wasn’t available. They’re under no obligation to offer a euro account. They’re currently on hold, and this is clearly displayed on their website. They do plan to one day change this decision. No date is currently planned.