Reply To: ‘Upgrade to The Platinum Card, receive 80,000 points’

[MajaS]

So I tried to do this upgrade and got a message “we can’t process it now, try again later”. When I called Amex CS, they said the offer is not showing in my account, and so therefore I am not targeted for it. Their hypothesis is that I have close to zero transactions on my gold card (all the spend is going on my hubby’s premium plus card at the moment). They advised to increase spend on card and try in a few weeks. Is this correct? Anyone have any advise on this?