Reply To: Dynamic pricing tax whammy!

[NorthernLass]

I called this morning (I’m sure it was before 9) and got straight through to a lovely agent in Cardiff who dealt with my 3 requests extremely quickly and efficiently. Saved 46k points and nearly £400 by cancelling and rebooking my US trip for next March. I was charged exactly the amount of surcharges I’d been quoted in the app (£115 pp to go from PE to UC).

The agent may have been quite relieved to get someone who was actually delighted with the changes!