Reply To: Golden Ticket for BA Gold – how does it work?

[Niall]

The thing is, if you wait for the JDB or BA Flyer IHG Stayer examples you would never or almost never give them out. If you’re waiting for the cabin crew to show you something really outside their normal role/job it may never happen and they really may never get a chance.

As I mentioned before I fly a lot and think I would have given 1 ever under this criteria over several hundred flights.

I agree, just a cup of tea shouldn’t do it 😅! But as part of multiple positive actions over a flight it is this kind of detail which makes for excellent service.

The Golden Tickets really give almost no benefit to the cabin crew these days and so are barely more than a thank you. It feels stingy to me to not offer this to those cabin crew who do their role very very well. Instead it would be good to encourage the people who do their job in a way that they provide outstanding service. My hope is that these are then considered for progression and that those who impress the most in their service are in a position to teach this to others.