Reply To: Enterprise downgrade

[NorthernLass]

What was the example car given in the category you booked? I would take that as the starting point and compare the dimensions (you can usually find vehicle specs online). I would have done this in the first instance, especially if it meant that a smaller vehicle couldn’t accommodate our luggage, for example. Also, is there a list in their small print of what they consider the correct category for each vehicle?
You can submit a complaint to Enterprise asking to be refunded the difference between what you paid and the next category down, but they may say that by accepting the car you’ve effectively agreed that it fulfils any contract you have.