Reply To: BA schedule change affecting connecting flight

[Jill Kinkell]

We had a similar issue last year. The changed flight times meant we were not going to make the domestic connection later the same evening. I contacted BA who agreed the time was too short. The next available LHR-INV was the following morning which we were then booked onto. So far all very good!
BA then gave us the runaround that we would be liable for the overnight hotel at our own expense. The conversation then ensued that as it was BA who mucked up the times, then BA were responsible and I would be submitting full receipts. The agent then stated she could see her way to offering us £100 towards the cost, but that was all. The end result ( sheer persistence) was BA booked the Sofitel , sent confirmation of the booking, and I subsequently claimed for the evening meal which was reimbursed in full.

As per JDB above, so long as you get the next flight sorted, you can book the hotel etc yourself and claim back after.