Forums › Frequent flyer programs › British Airways Executive Club › BA to prevent UK callers ringing US › Reply To: BA to prevent UK callers ringing US
If BA staggered the availability online versus via the call centre, they could stop all this nonsense which much be very disruptive for their operations. Moving as much as possible online is their stated goal.
Would it not make more sense for them to improve their IT (no laughing at the back) so that online customers can ring fence seats when going through the booking process?
From reading articles, this seems to be the reason why people call up, because if you try and do it online you might not see seats because call centre agents have blocked them off.
Nearly all other airlines work like this- they create the PNR and then try to take the payment and issue the ticket. If it fails then you either have to call in or wait for the reservation to auto cancel and try again.
BA online I believe does auth-ticket-settlement so if the ticket doesn’t issue the auth just stays pending but the availability is still there. Which is probably better in most scenarios and why they’ve purposefully designed it like that
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