Reply To: BA to prevent UK callers ringing US

[Cranzle]

JDB wrote:

@Ihar – “all in the name of booking a flight according to BA’s rules” ???

The whole point is that these flights are being booked against BA’s rules/voucher terms and conditions by concession so making a fuss about this seems remarkably counterproductive and see BA stop a practice many seem to find helpful.

Or perhaps BA could try and do something remarkably productive and implement a system that’s more helpful for their customers to use the voucher, save their a lot staff time? Or would such a move not impress investors or the board/management?

But I guess the reality is that it might risk margin reduction if more people were to use the voucher if it were easier to use. I’m sure plenty go unused.