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Thanks for the replies. Spoke to Amex and it seems to be an issue with having an existing supplementary card as the first registered card to an online account. There is a way around it which involves cancelling her supplementary card and re-applying for it but that’s far too much hassle so setting up a new account is the best way forward.
Does anyone know if the bonus for applying for a supplementary card (3,000 currently) has to go through the link on the webpage here:
https://www.americanexpress.com/uk/benefits/supplementary-cards/
Or is it automatically applied? My wife applied before I saw the page above!
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