Reply To: BA to prevent UK callers ringing US

[Garethgerry]

AndrewT wrote:

Much of the midnight / 1am farce could be avoided by releasing tickets based on time of flight (like the way OLCI opens) rather than all at once at T-355. It would also spread the call centre load across much of the day. Don’t know how much IT effort that would involve.

It would be a bad idea to spread the call centre load , that would make it possible for even more people to jump the queue by phoning. At least at midnight UTC, the max number of people who can use phone is limited by nu per of call handlers