Reply To: OTA booked wrong room!

[Sam90]

On my booking confirmation from the OTA it mentions the correct room (the room I want and booked).

I have spoken to the OTA and they seem to accept they made a mistake and they say they are waiting to hear back from the hotel and their ‘supplier’ who doesn’t work on weekends.

I have also forwarded the booking confirmation to the hotel and I’ve heard nothing from them since yesterday morning.

My main concern right now is that the room I want will sell out before they get a chance to sort it out. I’m thinking of making a refundable booking for the room I want directly with the hotel (which I will cancel later) just to make sure they don’t sell out.