Reply To: BA Holidays – denied boarding incorrectly at check in – Edinburgh

[JDB]

@sun7 – at this point, assuming you escalated the complaint in early December, so almost eleven weeks ago and much longer after the actual incident, I would be inclined to take the matter to CEDR or MCOL for resolution. I fear your claim has probably gone into the too complicated queue from which many claims never emerge.

I think that a well worded complaint to CEDR and copied to BA’s legal team might elicit a resolution quite promptly. While it’s something to use very carefully and only if you and/or any family member felt it to be the case, you might consider raising the issue of racial profiling which might have compromised the agent’s simple assessment of the documents provided vs Timatic when such documents were ultimately shown to permit travel.