241 (new style) companion voucher redeemed, but still showing as usable?

Also if you cancel a flight with the new style voucher you may not get it back 🙁

This is BA IT. It’s a mess. By all means try and report the error but every time I’ve done this in the past I’ve been met with laughter and a shrug but the BA staffer I’ve spoken to. They are well aware the systems are shot-full of bugs and have zero interest or incentive in reporting them internally and then following up. I suspect they have been beaten into submission by an appalling IT operation.

As an IT professional this drives me wild, and I can’t help myself but complain sometimes. But it is essentially utterly futile.

Same has happened to me this weekend adding a US return to the outbound 241. The voucher is back in my account, however, the second flight is not ticketed (also didn’t receive an email, which I usually do). However, flight is not until next year so happy to wait and see how it pans out.

Also in the same boat… keen to see how this pans out! Booked the outbound LHR to DBX online using a 241.. added the return via the phone, Avios history shows the balances coming and going, but the 241 voucher is still visible and appears usable when making a dummy booking.

Have you flown? I’d wait until then before booking anything else.

There’s definitely something odd going on with BA’s IT at the moment. I cancelled a 241 booking and the voucher didn’t come back so I chased it up via chat and they returned it manually so I could re-use it. Then a few weeks later the original (I assume) voucher appeared in my account, with a different serial number (I compared it with my new booking as I couldn’t understand where it had appeared from).
I wouldn’t be able to use this “ghost” voucher before it expires so it’s a moot point, but I would be rather nervous that BA would realise it was a duplicate and cancel any booking I made with it!

I’m still waiting for a 2-4-1 to be re-ticketed after adding a return leg to an original one-way booking a few days ago. The companion voucher is still showing in my BA account as unused. Maybe BA is doing a 2-4-1 on the vouchers themselves! 😉

Has anyone successfully tried to use their companion voucher a second time? Mine is still showing in my account as usable, even though I’ve already redeemed and flown a set of flights using the voucher!