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Forums Frequent flyer programs British Airways Executive Club 3 cancelled flights in a row

  • Angelamc11 195 posts

    Quick question, my flight has been cancelled and rebooked 3 times now. First Dub-Lhr last night, then Bhd-Lhr this morning and then Bhd-Lcy at 17.05 today. All cancelled. I’ve just been rebooked Bhd-Man-Lhr today. Is there any compensation that can be claimed for any of these flights or do all rebookings fall under the weather clause of the original flight? I ask as other flights are landing in Lhr today.

    NorthernLass 8,274 posts

    I think there’s been a lot of disruption in Ireland so the reason would probably be the weather at that end and no compo. What a complete pain that you have to go via MAN though – is there nothing at all direct now? I’m guessing duty of care will apply for any extra meals you’ll need.

    AL 619 posts

    EU/UK261 covers your rights here, but – in short – it is widely expected that most claims for compensation under it to BA will be refused as ATC restrictions are exempted from compensation under the “extraordinary circumstances” clause. However, BA still have a duty of care to you so long as you arrived in time for each flight. They appear to be well aware of this, and are dishing out vouchers for refreshments and hotels.

    Further, your travel insurance might cover for charges accrued due to inconvenience (e.g. meals, hotels and the like), as might AmEx if you have one.

    JDB 4,663 posts

    UK/EU261 does reattach to each flight onto which you are rebooked and whether compensation is payable relates to the current flight, not the original one. However, it seems likely that all the cancellations you have suffered relate to the weather and ATC restrictions so while any relevant accommodation or food should be covered, no compensation will be payable.

    Angelamc11 195 posts

    Thank you very much for the helpful replies. BA did book us into a hotel today and I have kept all receipts for taxis & meals. Hopefully we make it to Lhr today as we have a BA holiday booked to Iceland leaving in the morning (also cancelled and rebooked). It means the holiday is a day short and we lose a prepaid hotel booking. Can this be claimed under Amex or UK261?

    BA Flyer IHG Stayer 2,272 posts

    That would be a matter for insurance

    EU261 does not cover loses like hotels or lost days of a trip

    However as this is a BA hols I’d contact them to see what sort of refund they may be able to offer in the first instance

    Angelamc11 195 posts

    That would be a matter for insurance

    EU261 does not cover loses like hotels or lost days of a trip

    However as this is a BA hols I’d contact them to see what sort of refund they may be able to offer in the first instance

    The BA holiday is flight and car. I booked all hotels myself. Maybe Amex will cover the missed hotel night. It’s only £85, but would still be good to get it back.

    NorthernLass 8,274 posts

    If you have to transit MAN it’s ridiculous they wouldn’t re-route you direct to Iceland from there. Good luck with your trip!

    Angelamc11 195 posts

    Man-Lhr segment now cancelled. We have been rebooked bhd-sou. Can anyone advise if we take an Uber from Southampton to Lhr and claim it back, please? Or failing that, any good suggestions?

    TIA

    SamG 1,686 posts

    Should be fine – I believe they’ll pay £50pp and an Uber would be around £100. Otherwise you could do the train to Woking (the station is at the airport) and then there is Railair or an uber/taxi from there

    Tracy 315 posts

    I totally sympathise with you, similar situation here. Again, not expecting compensation. Fingers crossed you get home safely, good luck….

    Angelamc11 195 posts

    Brilliant Ty. @Tracy I’ve been following your thread, total nightmare. I think if I’d been headed to the Maldives I would have cried too!

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