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Anyone with experience of booking a UK hotel with a partner rate which states that a deposit will be taken as to whether the full amount is charged in advance or failing that would a phone call prompt them to take it without emailed forms?
I emailed the Indigo, Glasgow directly last summer a couple of days before arrival as the offer was due to run out & asked them to take payment for my cancellable rate from the card held in the IHG account. They just did it with no sending out of forms & it worked with the cashback posting a couple of days later. Have to say I’ve not tried it anywhere else so that could have been a one off.
Thanks so if it’s a prepay rate looks like it’s definitely worth a call
Anyone know if you do a cash and points booking if this counts towards spend, cheers
Anyone know if you do a cash and points booking if this counts towards spend, cheers
No, because that merely involves buying points from points.com and immediately redeeming them
Cheeky IC Lyon has charged me a month early for my Ambassador stay … however it has triggered the £75 Amex cash back which I would have missed out on otherwise! It might be useful to know that this is an IHG hotel which will charge in advance if necessary, apparently without requiring any faffing around with email forms.
…as will the HIEX Portonor at Matosinhos, on a non-refundable rate, though that one’s a bit niche!
Is it a prepaid stay? Should expect the charge within a few days all mine have recently even when the stay is in a few days and you’d expect them just to forget it until check in.
I actually find it odd hotels email forms for pre paid stays.
Is it a prepaid stay? Should expect the charge within a few days all mine have recently even when the stay is in a few days and you’d expect them just to forget it until check in.
I actually find it odd hotels email forms for pre paid stays.
It does seem a bit antiquated, but some countries require appropriate documentation and ‘customer not present’ transactions (which is how it presents, even if you entered you card details into a hotel global booking system) are often quite uncommon vs the UK where they are very standard. It additionally gets the guest to sign up to the terms directly with the hotel and evidences the transaction for those customers who attempt to deny they booked a non-refundable rate or seek to deny the transaction entirely.
@TGLoyalty – the IC Lyon is 2 bookings, 1 x Ambassador and 1 x non-refundable, and they have charged both over the weekend. As I said, it’s actually worked out better that way, but I was surprised. All my previous non-refundable bookings haven’t been charged until a maximum of a week before the stay, and sometimes even the day before. But I rarely book anything other than flexible rates these days, so IHG policy may have changed at some point and I haven’t realised.
It’s very cheeky to charge the ambassador one unless even BFR requires a 100% deposit which should be clear in the T&Cs.
I know it’s worked out better this time but I’d still be unhappy if it’s not in the T&Cs maybe wait til check in to mention how u happy you were with that 😉
wrong thread
Mais oui!
I’ve also been charged 3 weeks ahead of time for a Railcard booking (IHG has been having a field day with our BAPP over the weekend!), presumably if I cancel before the date specified on the booking (2 days before stay), they will just have to refund me? I’ve not decided yet whether it’s worth going for the 4 nights/8k points.
Deffo something iffy going on
I checked the IC Lyon again as I was looking myself and both the Ambassador rates and the BFR clearly say no deposit required.
As long as they don’t try to charge me twice! I did email last week to advise them that the 2 bookings on our separate accounts are the same couple, just with different surnames, so maybe they’ve seen the non-refundable rate for the 3rd night and got confused (even though it’s 2 separate charges to Amex).
It would be a pretty big change if they started charging in advance for the Ambassador free night stay as a matter of course.
I thought the railcard bookings were prepaid but cancellable according to T&C’s I’ve read
Well that is one party I am very late to, sadly!
Recently stayed in a hotel that used an iZettle machine to settle payments on checkout.
Unsurprisingly, it never triggered the offer.
This particular hotel was on the Amex list but didn’t have a regular card machine.
It’s kind of annoying for hotels to be part of offers when it’s impossible to actually use them.
This is frustrating in the extreme when it happens – but I have battled Amex CS in the past when this has happened, and always eventually won.
However be prepared to be told to wait 90/180/etc days, then have to chase again, then be told no, then say you want it to be filed as a complaint… and finally get a call saying that they will honour the credit!
… that is the worst case scenario I’ve experienced.
On occasion the agent has just credited it! (By chat and by phone)I had to battle to get the Hyatt cashback last time – Amex kept saying they couldn’t “see” the offer on my supp card, and this time the HH and IHG offers have tracked on OH’s card but not mine so I’m thinking the same thing has happened and there’s some sort of glitch with the saved offers on the supp. Fortunately, the Hyatt incident prompted me to screenshot future offers before they disappear from the “saved” section so I can send Amex something that they actually can “see”!
Amex were so unhelpful that I even had to send them the list of participating hotels to show that my stay qualified for the offer!
3 of us have a stay at Crowne Plaza Marlow for 2 nights at the end of this month on a prepaid rate of £270. As a diamond elite member I will get 2 breakfasts free each day. I thought I could prepay the third breakfast at £19.50 each day so as to achieve the £300 spend for the £75 cashback.
Unfortunately the hotel told me they cannot accept payment over the phone. Any suggestions how I could make up the £30 spend before the cashback deal deadline of 11/8 please?
Is the promotion tied to just the one card on the account (Mine as the holder) or is it applicable to the (newly added )SUB?
SUB has spent nearly £300, I have to decide if I can spend another £100 to get the promo.
Promo seems to be tied to my card only.
Ta
3 of us have a stay at Crowne Plaza Marlow for 2 nights at the end of this month on a prepaid rate of £270. As a diamond elite member I will get 2 breakfasts free each day. I thought I could prepay the third breakfast at £19.50 each day so as to achieve the £300 spend for the £75 cashback.
Unfortunately the hotel told me they cannot accept payment over the phone. Any suggestions how I could make up the £30 spend before the cashback deal deadline of 11/8 please?
Try paying for a room upgrade online?
Is the promotion tied to just the one card on the account (Mine as the holder) or is it applicable to the (newly added )SUB?
SUB has spent nearly £300, I have to decide if I can spend another £100 to get the promo.
Promo seems to be tied to my card only.
Ta
Each supplementary card has their own offers. Any spend on a supplementary card will not count towards your offers (except the general spend for Companion Vouchers etc.).
If the supplementary card doesn’t have the IHG offer, and you have spent £0, then you are £0 towards the total spend.
Fairly niche DP, but the IC Madrid sent me a 3C web form to prepay a stay later in the month and it triggered the offer.
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